Return & Refund Policy for Harsidhi Biotech India Pvt Ltd.
At Harsidhi Biotech India Pvt Ltd., we take immense pride in providing our customers with high-quality organic agro products and exceptional customer service. If, however, you are not entirely satisfied with your purchase, we offer a straightforward Return & Refund Policy to ensure your peace of mind.
- Returns:
- We accept returns for products within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Please reach out to our customer support team through the provided channels to initiate the return process.
- Refunds:
- Once we receive and inspect the returned item, we will notify you of its approval or rejection. If approved, your refund will be processed using the original payment method within a reasonable timeframe. Please note that shipping and handling charges are non-refundable.
- Exchanges:
- In case you receive a damaged or defective product, we will gladly exchange it for a new one. Contact our customer support team within 7 days of receiving the item, and we will arrange for a replacement promptly.
- Non-Returnable Items:
- Certain perishable or intimate goods, such as seeds or live plants, may not be eligible for returns due to their nature. Additionally, any product that has been used, damaged due to mishandling, or is missing parts will not be accepted for return.
- Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service and keeping a receipt as proof of shipment.
Our Return & Refund Policy aims to uphold fair and transparent practices, ensuring your satisfaction with every purchase. If you have any questions or concerns about the return process, please don’t hesitate to contact our dedicated customer support team, and we will be more than happy to assist you. Your trust and satisfaction are of utmost importance to us, and we strive to make your shopping experience with Harsidhi Biotech a delightful one.